Oradell Animal Hospital Case Study

Expected Annual Savings


Patient Protocols and Pharmacy Procedures.

C.A.N.I.N.E. consulting was hired to bring a deeper sense of accountability to the Oradell Hospital staff. 17 sessions were conducted from June 21, 2016 through August 17, 2016. The staff and I met on an average of twice a week. This allowed for time in between to contact me with questions or specific needs.

The following subjects were discussed, and then studied with the group of supervisors and managers. Each session was tailored to the specific situations encountered by the staff.

  • Introduction/ Positive Attitude/Compassion Fatigue thoughts
  • Effective Communication
  • Teamwork
  • Leadership
  • Behavior styles
  • Accountability and Empowerment
  • Coaching and feedback
  • Conflict resolution
  • Measurement and the price of nonconformance
  • Appreciation and Recognition

Each session was delivered as a stand-alone topic but the order was intentional so that the concepts were able to tie together. Interaction was part of every session.

As expected, measurement of some results such as the number of conflicts in each manager group will come over time. I will be in contact with two manager groups by attending and facilitating team meetings.

The Measurement/price of nonconformance session presents the potential for a significant cost savings as well as a more productive work environment once implemented.

Two other areas were also studied during our time together:

  1. Deceased patient protocol
  2. Pharmacy procedures

As we worked through the process of evaluating the current methods and procedures, several areas were revealed that showed work was being reproduced, additional compassion fatigue issues, and outdated written guidelines.

An annual cost savings of $190,000 will be the result once all new work processes are implemented for the two areas studied.

It is important to note that on the subject of deceased patient protocols, several aspects of the procedures were adjusted to assist with the compassion fatigue felt from the deceased patients not being effectively removed from the hospital area. Not all of the study was to examine financial impacts but also stress levels of all employees.

The overall experience at the Oradell Animal Hospital was positive and I will be following up with the staff to monitor and continue the progress made.

Given the large staff, needs of certain departments and emergencies that arose, participation was at times a challenge. Some of these were expected, which gave the opportunity to adjust the schedule when needed.

A summary of all recommendations and feedback from participants was provided to the Veterinarians who lead the Hospital.